Reception

1. *Guest Welcoming:* Welcoming guests warmly, initiating check-in procedures and providing information about their accommodation processes.

2. *Check-In and Check-Out Procedures:* Managing the check-in and check-out procedures of guests.

3. *Room Allocation:* Offering guests appropriate room options, understanding room preferences and making accurate reservations.

4. *Providing Information:* Providing information to guests about hotel services, on-site facilities, local attractions and events.

5. *Telephone and Communication:* Answering hotel phones, directing calls and communicating with guests.

6. *Guest Requests:* Handling special requests from guests and providing solutions by communicating with other hotel units when necessary.

7. *Invoicing:* Calculating accommodation fees, invoicing and receiving payments.

8. *Reservation Management:* Checking and updating incoming reservations, managing cancellations and monitoring occupancy status.

9. *Security Control:* To provide security checks at the hotel entrance, verify identity and ensure security within the hotel.

10. *Solution-Oriented Service:* Working in a solution-oriented manner to solve problems that guests may experience and provide a positive accommodation experience.

The hotel reception is a key department that interacts directly with guests at the hotel and is often the highlight of the hotel experience.